PLACING AN ORDER
Ordering on efestohome.com is as easy as ordering in a physical store, only it's more convenient and can be done from the comfort of your home. The important thing is to follow the steps outlined below. Should you encounter any difficulties, we would be happy to assist you personally by calling +39 0471 34 7234, via email info@efestohome.com, or live chat. If using Live Chat and you do not find any of our staff available, we will make sure to respond to all your questions via email within 24 hours on business days.
1. Product Selection
Add all desired products to your cart. Of course, if in doubt, you can remove them from the cart.
2. To Cart
Go to the cart which is located on the left in the menu. On the cart page, you can re-check your order and enter special delivery information and billing details in the text field. If this field is left blank, we will contact you personally to ensure everything works correctly.
3. Your Details
At this point, you have the option to open a customer account or, if one already exists, to conveniently log in with your customer account. Make sure to enter the correct information.
4. Delivery Address
If necessary, it is possible to specify a delivery address different from the billing address. It is also possible to pick up the ordered goods directly from us. If you choose this option, we will contact you after the order.
5. Payment Method
In the next step, you select a payment method, which also includes bank transfer.
6. Confirm Order
By confirming the order, the payment process will be executed. If you have chosen bank transfer as the payment method, you will find the payment details on the confirmation page.
7. Order Completed
You will receive an email with all necessary information and our general terms and conditions.
AFTER THE ORDER
We keep you constantly updated. You will receive immediate confirmation via email as soon as you complete your order on efestohome.com and will always be updated on the progress of the order itself.
1. Confirmation and Payment Information
After completing the order, we will send you an email with all order-related information, including payment system details. This information will be useful for making the advance payment, unless you have chosen to pay with Paypal or credit card.
2. Invoice
If you wish, and please note this in the text field during the ordering process or inform us via email, we can send you a debit note in advance. In any case, you will receive the final invoice via email after payment.
3. Receipt of Payment
Upon payment, you will be informed, via email, of the successful completion of the transaction. This email, in addition to assuring the successful outcome of the operation, will also contain the invoice in a secure PDF format.
4. Shipping Confirmation
The ordered goods will be shipped after we receive your payment. Unfortunately, as some products are not shipped from our warehouse, we are not always able to automatically notify you of the shipment. In these cases, we will inform you when in-stock products are shipped. However, in case of a delivery delay, we will contact you immediately and, if necessary, arrange free partial deliveries.
5. Feedback
After successful delivery, we would be pleased to receive your feedback so that we can continuously improve our service.
